Terms of purchase

Once a quote, order or payment has been approved, a binding agreement is considered to have been entered into between the customer and Milliano Studio. Work begins according to the agreed scope.

All our websites, apps and digital solutions are developed specifically for each customer and tailored to the customer's wishes and business. Because every project is unique, an order can normally not be cancelled or refunded once development work has begun. If the customer wants changes or further development, we're of course happy to help as agreed. Our goal is always to find a solution together.

For business customers (B2B), the right of withdrawal under the Swedish Consumer Sales Act does not apply. For private customers, the right of withdrawal ceases once work on a custom service has begun with the customer's approval, in accordance with the Swedish Distance Contracts Act.

Minor adjustments included in the project are carried out at no extra cost, as per the quote. Features or changes outside the original agreement are quoted and approved before work begins.

Delivery time varies depending on the scope of the project and begins once all necessary material and information has been received from the customer. Delays caused by missing material or late approvals from the customer may affect the delivery time.

We don't see our projects as one-off deliveries. After launch, we offer support, improvements and further development to ensure the solution continues to create value over time.

Once delivery is fully paid, the right to use the delivered solution transfers to the customer. Milliano Studio retains the right to use the project as a reference in its portfolio and marketing, unless otherwise agreed in writing. Third-party components (e.g. libraries, templates and services) are subject to the respective provider's licence terms.

Milliano Studio is responsible for delivering according to the agreed specification. We are not liable for indirect damages, loss of profit, or issues arising from the customer's own changes, third-party services, or circumstances beyond our control.

These terms are governed by Swedish law. Any disputes shall primarily be resolved through dialogue between the parties. If an agreement cannot be reached, the dispute shall be settled under Swedish law by a competent Swedish court.